Refund policy

We want every squeeze to feel just right. If something isn't right with your order, we'll make it easy to fix.

Faulty, damaged or incorrect items

If your item arrives damaged or faulty, or it isn't what you ordered, please email us at liangzhitao88@gmail.com with your order number and a photo. We'll send a replacement or give you a full refund, including the shipping cost.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

Changed your mind? You can return unused items in their original packaging within 14 days of delivery. Return postage is paid by you, and we'll refund the item price once we've received and checked the return. For hygiene reasons, squishies that have been used or squeezed can't be returned for change of mind.

How to start a return

Email us at liangzhitao88@gmail.com with your order number and the item(s) you'd like to return. We'll reply within 2 business days with return instructions. Please contact us before sending anything back.

Refunds

Approved refunds are made to your original payment method and usually appear within 5 to 10 business days. Original shipping fees are not refunded for change-of-mind returns.